IK Multimedia Product Warranty
Before requesting warranty service, we strongly recommend that you:
1) Visit the FAQ Pages. Most common problems can be easily solved by consulting the FAQ Pages. Please take a look here before contacting Tech Support.
2) Contact IK Tech Support (if you can't find an answer to your problem on the FAQ pages).
To obtain warranty service, you must:
1) Be the original purchaser who bought from an authorized dealer/reseller and register your IK product within fifteen (15) days of purchase.
2) Contact our technical support team who will try to help you to resolve the issue. If the issue cannot be resolved then:
a) If you bought direct from IK Multimedia, then they will advise you how to return the item under warranty.
b) If you bought the product through a reseller (inc. online vendors) then please contact the reseller directly for assistance.
IK Multimedia must be able to duplicate the related defect or problem at its facilities.
Warranty does not apply to damage to this product that occurred as a result of abuse or misuse, abnormal service or handling, accidental damage or exposure to extremes in temperature or relative humidity, improper installation, damage which may have been caused either directly or indirectly by another product, improper care, or if the product has been altered or modified in any way, or if the damage was caused by repairs or service provided by an unauthorized center.
General Warranty Periods
All IK Multimedia retail products carry a two (2) year limited warranty. Replacement cables, power supplies, travel bags and other accessories carry a ninety (90) day warranty.
For European Union Countries, please refer to European Union Product Warranty Directive to determine warranty within your country.
Note: Items not listed on the IK Multimedia webstore, or any items purchased from an unauthorized reseller, are sold as-is with no warranty provided.
Warranty term effective date: 01/01/2021
IK Adds More Value to Hardware
Extended warranty, customizable software bundles and more JamPoints
IK Multimedia is proud to announce new value-adding initiatives for all hardware products beginning February 1, 2022. All IK products, be it an interface, a pair of monitors, a microphone, a synth or guitar pedals, not only always sound great, but they're also at the top when it comes to value for money as IK customers well know and appreciate.
But IK wanted to go even further. So to honor our motto and continue to put "Musicians First," IK is significantly enhancing the value of all hardware products by offering the following updates:
1. Extended 2-year manufacturer warranty worldwide
IK will now offer a 2-year manufacturer warranty worldwide for the original owner of hardware products purchased from IK's online store or any IK authorized dealer worldwide. This simplifies after-sales support for customers who shop in different parts of the globe, assures musicians who choose to invest in IK products of our commitment to quality and further celebrates IK's heritage of fine Italian craftsmanship.
2. Enhanced software bundles
Customers of select IK interfaces, controllers, microphones, studio monitors, synths and guitar pedals, can now enjoy an enhanced software bundle with their choice of software. In addition to a pre-selected software bundle, users can now choose up to 2 additional software titles from IK's SE/CE editions of AmpliTube, SampleTank, Miroslav Philharmonik, MODO BASS, MODO DRUM, Syntronik 2, and T-RackS 5, for a total value of up to $/€450 in free software titles.
- Hardware products up to $199.99 = 1 SE software title of choice
- Hardware products over $199.99 = 2 SE software titles of choice
3. More JamPoints with each purchase
IK customers will now earn 10% back in JamPoints™ on all hardware purchases as part of IK's popular rewards program. Customers can redeem their JamPoints at any time on future purchases while shopping in the IK Store or the Custom Shop and save up to 30% on hardware and software.
4. USB-C cables added to all iRig items
All compatible iRig hardware products now include a USB-C cable, together with the already supplied Lightning and USB cables in all applicable products. Providing users with plug-and-play operation right out of the box with all of today's latest devices and the widest range of compatibility without the need for adaptors, IK continues to be the industry's leading MFi (Made for iPhone/iPad) manufacturer and developer.
In addition, IK will be premiering and enhancing many hardware/software bundles to bring users even more value.
These new updates for the hardware range fulfill IK's commitment to providing musicians and content creators with innovative products representing outstanding value.