Shipping policy

Processing time
Orders are processed within approximately 3 to 4 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping carriers & delivery times
We ship worldwide using DHL and FedEx. Estimated delivery time after processing is approximately 3 to 4 business days, regardless of destination. Please note that actual delivery times may vary depending on your location, customs clearance, and carrier conditions, and are not guaranteed.

Free shipping
Orders containing hardware products totaling over €150 (or $150 USD, depending on your store currency) qualify for free shipping. This offer applies to hardware products only and does not apply to software or digital products.

Order tracking
Once your order ships, you'll receive a confirmation email with a tracking number from DHL or FedEx.

Customs, duties, and taxes
For international orders, your order may be subject to import duties and taxes, which are levied once the package reaches your country. IKMultimedia is not responsible for these charges. Please contact your local customs office for more information before placing your order.

Lost or damaged packages
If your package arrives damaged, please contact our support team with photos of the damage and packaging as soon as possible after delivery. If your package is lost in transit, please contact us and we will work with the carrier to locate it or arrange a replacement.

Incorrect shipping address
Please double check your shipping address at checkout. IKMultimedia is not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct an address after placing an order, contact our support team immediately, as we cannot guarantee changes once an order has shipped.

Questions
For any shipping related questions, please visit our [Support page] and submit a request through the contact form.