My iRig device isn't turning on or working properly. What could be wrong?

All iRig devices must be connected to a compatible device (Mac/PC, iOS, or Android) with a compatible app open and running to operate properly.

If you are unsure what apps to use, please refer to your product's documentation or registration email. Your iRig can be registered here or in the Authorization Manager. All user manuals are stored in My Products after the registration process.

In IK apps like AmpliTube CS or VocaLive CS which handle real-time audio input. The Menu > Settings should automatically detect your iRig. This means the input at the top of this page will switch to "Input: Headset Jack" or "Input: Digital Device" depending on your iRig. If this is not the case, proceed with the steps below.

Try these steps for any issues with Analog Devices (3.5mm Headphone port - TRRS):

• Remove anything which could be getting in the way of a full connection. This includes protective casing, extension cables, splitter or charging cables.
• Clean out your device's headphone port with compressed air or contact cleaner.
• If possible, try your iRig on another device/system. This will help confirm if your device's port is having any issue.
• Contact support here

Try these steps for any issues with Digital Devices - (Lightning/30-Pin/Micro USB)

• Remove anything which could be getting in the way of a full connection. This includes protective casing, extension cables, splitter or charging cables.
• Clean out your device's Lightning port with compressed air or contact cleaner.
• Try using your device on a system which uses a different cable. If your device does not power up on Mac/PC, try this device on an iOS (iPhone/iPad/iPod) device or vise verse. This will help determine if your cable could be having issues.
• Contact support here

 
FAQ ID: 1232