Why can't I hear or see audio input in my software after the macOS 10.14 update?

With the latest version of macOS, version 10.14 (Mojave) or later, Apple has introduced a new section in Preferences for Microphone Permissions. When disabled, these preferences can prevent audio input in any software which can accept external audio input. This can affect AmpliTube 4, ARC System 2.5, or any of our Mac compatible audio interfaces being used on macOS 10.14 or later.

To access and adjust your Microphone Permissions please follow these steps:

1. In the upper left hand corner of your screen, click on the Apple Icon, then select System Preferences. Inside here, go to the Security & Privacy section to find the Privacy tab.
   
   

   

2. Make sure you have any audio application(s) installed prior in order for them to be listed in the Microphone Permissions list. Click on the Lock Icon on the bottom left of the Privacy Window, enter your administrative password, and you will be able to make changes to the Microphone permissions. Once your application is checked, click on the Lock Icon again to save the changes.
   
   

If you need extra help after reading this message, please contact us here.

 
FAQ ID: 1243