Search FAQ

Use the drop down menu to select a category and product. You may also use the search bar to search our knowledge base.

 

 

 

My TONEX Pedal/TONEX ONE isn't appearing in Librarian, what can I do?
How do I use a custom location for my MODO DRUM sound content?
How to manage your sounds using IK Product Manager
Why does my dry signal playback when using TONEX ONE with my Mac/PC?
How do I transfer my TONEX Library or Presets?
How do I completely uninstall and re-install IK Product Manager?
GarageBand won't authorize, but stand-alone does? (RESOLVED)
How do I use a custom sound content path inside Pianoverse?
How do I activate or download my new TONEX Collections?
I just purchased a new MODO DRUM kit, how do I get started?
How-to install Syntronik 2 or Update from Syntronik 1/Syntronik Deluxe
Where do I find my user manual?
Can I use SampleTank 4 while I download my sounds via IK Product Manager?
IK Product Manager Frequently Asked Questions
How do I download and get started with my software? (Digital Delivery)
How do I back-up or transfer my TONEX Library (Tone Models & Presets)?
How to manage your sounds using IK Product Manager
How do I activate or download my new TONEX Collections?
My TONEX Pedal/TONEX ONE isn't appearing in Librarian, what can I do?
Why can't I see my presets in GarageBand 10?
How do I install the UNO Drum Anthology Collection sounds?
How does MODO DRUM work, are there samples?
I can't find or load my Virtual Instrument's sound content library, what can I do?
Why can I not authorize in Garageband 10?
When I install the Miroslav 2 sounds, it asks me to install to the SampleTank 3 directory, why is that?
Can I run the Miroslav 2 library off the USB drive?
What is the difference between the download and boxed versions of Miroslav 2?
In the Miroslav Philharmonik 2 library, I understand that it includes the original Miroslav Philharmonik 1 library already, do I need to import those sounds for any reason then?
Why am I having trouble importing my Sonik Synth 2 library into SampleTank 3?
When trying to import, I receive the following error message: Conversion Errors - boost::filesystem::create_directories. How do I import my sounds?
In the SampleTank 3 library, I understand that it includes the SampleTank 2 XL library already, do I need to import those sounds for any reason then?
How do I import my samples from previous IK instruments (aka Legacy Instruments)?
Can I play my music from my internal music library instantly?
After importing my legacy instruments into SampleTank 3, what happens to the original files?

Here are our current trending articles:

 

HARDWARE

How do I use the advanced (4-point) or quick (single point) calibration on the iLoud MTM MKII?
iRig ASIO Drivers - Info & FAQs
I don't hear signal on my iRig HD X what can I do?
My TONEX Pedal/TONEX ONE isn't appearing in Librarian, what can I do?
How to stream on Facebook/Instagram Live or other services with iRig products
How do I use TONEX ONE as an audio interface?

 

SOFTWARE

How do I back-up or transfer my TONEX Library (Tone Models & Presets)?
How to manage your sounds using IK Product Manager
I don't hear audio on macOS what could be wrong? (Mic Permissions)
Is my Apple Silicon (M1, M2, etc) macOS system compatible with IK Products?
How do I activate or download my new TONEX Collections?
How do I use a custom path for my sound content? (SampleTank 4, Pianoverse, MODO DRUM, & more)

 

MOBILE APPS

Troubleshooting: No Audio or Sound Output with AmpliTube iOS?
How do I use AmpliTube or VocaLive with Spotify and Apple Music?
Are my IK products compatible with Android?
How Do I Unlock the iOS Apps that came with my iRig product?
Can I move my in-app purchases between the various AmpliTube apps?
Will my app purchases transfer between iOS and Mac/Windows versions?

 

SALES & OTHER

I've received Internal Server Error (code -502), what does this mean?
How do I download and get started with my software? (Digital Delivery)
What does my Order Status mean?
Sales and Ordering FAQs
What is the Total number of JamPoints you can redeem in the IK Store?

 

SPECIAL OFFERS10 THIS MONTH
x

We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audience is coming from. To find out more or to opt-out, please read our Cookie Policy. To learn more, please read our Privacy Policy.

Click below to consent to our use of cookies and other tracking technologies, make granular choices or deny your consent.

 

Accept All Manage Settings

Deny All

Loading...