FAQ

If you could not find an answer to your problem in our FAQ pages, please submit a Tech Support Form

 


Click here to back to trending articles.

AmpliTube FREE, AmpliTube LE and AmpliTube for iPhone are now available on Apple’s App Store.

 
FAQ ID: 871

To view the User Manual for the app, please register the app by tapping the Menu icon > Account. Once registered, you can view the AmpliTube User Manual within the app or within the IK User Area > My Products section on www.ikmultimedia.com.

You can access the User Manual following these simple steps:

- Within the app, tap the Menu icon and select Help > User Manual
- Login to the IK User Area > My Products, locate the product, and tap to view the PDF manual

 
FAQ ID: 872

Yes. You will be able to enjoy the AmpliTube for iPhone apps thanks to the built in DEMO section. Choose one of the 8 guitar audio riffs and click on Play. You will be able to try out AmpliTube for iPhone sounds, tweaking the FX/Amp knobs.

 
FAQ ID: 875

Tap the ON button to enable/disable the Metronome. The current BPM (Beats Per Minute)  is displayed in the field on the top-right of the Metronome section.

You can change the Metronome tempo in three different ways:


1) Tapping: touch the TAP button at least 4 times in sync with the material you try to match the tempo with.


2) LED bar: touch and drag the LED bar to change the BPM value. Dragging the LED bar to the right will increase the value and vice-versa



3) Scroll Wheel: tap on the BPM value and a Scroll Wheel will appear, allowing you to adjust your Metronome tempo with precision.


 
FAQ ID: 877

You can find the Tuner in the TOOLS section of AmpliTube for iPhone. It has a Tune display that shows the note name detected and a Tuning Bar to tune your instrument accurately.

To start tuning your guitar/bass, active the Tuner by tapping on ON. Play one string at a time. The LED indicator shows the correct tuning in the center position.

Tap Mute to silence the guitar signal while tuning (a very useful feature for live performance).

AmpliTube has also a mini Tuner Display in the bottom bar of its interface, which continues to be visible even after exiting the Tools section, allowing you to quickly check your tuning.

Tapping directly on the mini Tuner display will turn ON/OFF your tuner.

Please note: when tuning your instrument you'll hear the direct (unprocessed) sound. This is to save CPU power and provide a more accurate tuning indication.

 
FAQ ID: 878

You can change any of the effect/amp parameters in two different ways:
 
1) Touch the parameter knob and drag up/down

2) Select the knob by tapping on it and drag on the Parameter Value bar on the right of the stomp.
 

 
FAQ ID: 879

Set Latency to ULTRA-LOW if you experience too much delay between what you play and what you hear.

Switch back to LOW if you hear clicks or pops while playing.

 
FAQ ID: 883

Enable “No Feedback” to avoid “Larsen” effects (high pitched constant notes) when you’re using headphones with high gain amplifiers or FX.

Important Notices:
1) “No Feedback” is the default setting when using headphones. It is strongly recommended keeping it on when using headphones or earbuds; turning it off may result in a loud feedback sound.

2) "No Feedback" is automatically turned OFF when listening through the device’s built-in speaker. Turning it ON in this case will mute the sound.

 
FAQ ID: 884

AmpliTube for iPhone is designed to work specifically with iRig. This device is the result of intense development and high precision components. To get the best possible sound quality and usability you should use AmpliTube for iPhone in combination with iRig. Using AmpliTube for iPhone with other interface adapters may lead to several issues such as poor sound quality, feedback, iPod app unexpectedly starting in the background, etc…

 
FAQ ID: 886

Registering your AmpliTube for iPhone will unlock the Distortion stomp and make it available in your FX list.

Before starting the registration process make sure that your iPod/iPhone/iPad is connected to the Internet.

- Now tap on the ACCOUNT button: a User Registration pop-up message will appear.
- Choose ‘Existing account’ if you have already an IK Multimedia Account.
- Choose ‘Create new account’ if you have never registered an IK Multimedia product before. After entering the New Account page, fill in your details (First name, Last name, Email, Country and Phone) and tap on Register to create your IK Multimedia account. If you need further explanations about the registration process just tap on the ‘?’ button.


After registration, the free Distortion FX will appear in the FX section.

 
FAQ ID: 887

You may not be able to see the transfer page and upload your Song due to two different reasons:


1) You interrupted the import connection by closing the ‘Ready to Add SONGS’ window by tapping the DONE button before the import has finished.

2) Your browser is not able to establish the connection to your iPhone/iPod/iPad.



1) INTERRUPTED IMPORT CONNECTION 



After tapping the ADD SONG button the ‘Ready to Add SONGS’ window will appear. This window has to remain open during the entire the import process. When the process is complete, tap DONE to return to the SONG page.


IMPORTANT: Don't tap the DONE button until you have finished importing your songs on your device. Tapping the DONE button will interrupt the import connection and you won't be able to open the transfer page on your web browser.



2) CANNOT ESTABLISH IMPORT CONNECTION



If your computer HAS A WIRELESS CONNECTION create a Direct connection with your iPhone/iPod:

Creating a direct Wi-fi connection on your MAC

1) Turn your AirPort On

2) Choose 'Create Network' from the 'Network Preferences' drop down menu and give a name to the network you've just created

3) Tap the Settings button on your iPod/iPhone/iPad, then on 'Wi-Fi' and choose your new network


Creating a direct Wi-fi connection on your PC

1) Check that you have a Wi-Fi adapter and that it is enabled

2) Create a new 'ad-hoc' network and give it a name (the 'ad hoc' connection can also be called 'computer-to-computer')

3) Tap the Settings button on your iPod/iPhone/iPad, then on 'Wi-Fi' and choose your new network


If your computer DOESN'T HAVE A WIRELESS CONNECTION you have to check that your iPhone/iPod/iPad and your computer are on the same Subnet:

The Subnet number is the third number of the IP address. Verify that the Subnet number of your computer and of your iPhone/iPod/iPad are equal. 


To find the iPhone/iPod/iPad IP address tap first on 'Settings', then on 'Wi-Fi', then on the little blue arrow on the right of the name of your chosen network.


On MACs the current IP address is in the 'Network Preferences'.


On PCs you can find the current IP address by clicking on the 'Local Area Connection Status' icon at the right bottom of your Desktop and choosing the 'Support' tab.

 
FAQ ID: 889

The iRig interface adapter is made for connecting your guitar/bass into your mobile device. But you can also use the iRig with line level signal sources such as synthesizers, keyboards or mixers. Plus you can connect a microphone by adding a suitable Mic Preamp.

Carefully read the iRig instruction sheet and the web manual to correctly set up and operate iRig with AmpliTube for iPhone or other recording, processing or tuning apps.

 
FAQ ID: 890

You can use the iRig interface adapter not only with the AmpliTube for iPhone apps, but also with any other recording, processing or tuning app.

Carefully read the iRig instruction sheet and the web manual to correctly set up and operate iRig with AmpliTube for iPhone or with other apps.

 
FAQ ID: 891

1. Download AmpliTube FREE, LE or Full app from the iTunes App Store
2. Plug the iRig into the headphone jack of your iPhone, iPod touch or iPad
3. Plug your guitar or bass into the iRig’s 1/4” jack
4. Plug your headphones or external speakers into the iRig headphone mini-jack. DO NOT put your headphones on yet (see the iRig instructions sheet and the web manual on using iRig with headphones)

Now you are ready to launch your AmpliTube app and start rocking!

 
FAQ ID: 892

Yes, you can connect the iRig interface adapter also to your speakers or to a mixer.
If you want to connect the iRig to a real amp you can do that easily as well: plug the iRig output directly into your amplifier input and bypass the AmpliTube amp+cab module. Now you can use your iPhone as your effects pedalboard!

IMPORTANT: To avoid feedback ALWAYS use 1/8” stereo jack to 2 x RCA or 2x 1/4” MONO jack cables to connect to amplifiers, powered speakers or mixers. NEVER use STEREO headphone 1/8” to 1/4” adapters or splitters (for more details also see the iRig instructions sheet and the web manual)

 
FAQ ID: 893

Please check first that you have connected everything properly.

Then, if you’re still not hearing any sound coming out of your headphones, speakers or amp, simply restart AmpliTube for iPhone. After restarting a warning message will appear: read it carefully, tap OK and play your guitar. You will now be able to hear the sound of your guitar processed by AmpliTube. 

 
FAQ ID: 894

Most probably you are using iRig with your iPod touch/iPhone/iPad connected to your computer or to the power adapter.

To reduce the background noise simply disconnect the USB cable from your mobile device.

 
FAQ ID: 895

Glitches can occur when you are pushing your mobile device’s CPU to its limits.
On less powerful devices such as the iPhone 3G and the iPod touch 2G, low battery can cause glitches. To reduce this problem always keep your battery charge between 60% and 100%.

Another way to give more headroom to your mobile device CPU is putting it in Airplane Mode, disabling all the wireless features.

 
FAQ ID: 896

The iRig interface adapter is the best way to feed your guitar signal (or any other instrument's signal) into your iPhone/iPod/iPad.

iRig is not a passive lead, but an active preamp that is able to provide to the mic input on your mobile device the best possible sound in terms of quality and signal strength.

Using a simple passive adapter/cable (like 1/8'' inch adapters, 3-pin camera audio-video leads, etc..) will result in low level or distorted signal. 

 
FAQ ID: 897

Most probably the iRig 1/8" plug is not completely inserting in the iPhone headphone socket because of some lint or dust that can accumulate inside the iPhone socket with time and use.

Check if the 1/8" iRig plug is completely inserting in the iPhone headphone socket or if something is not allowing for it. Even a very small insertion gap will not allow the device to work properly.

For this reason it is also advisable, when the iRig does not seems to be working properly, to remove any protective case form the iPhone or iPod that might block the 1/8" plug to completely insert.

 
FAQ ID: 899

The headset jack of iPhone/iPod/iPad in certain cases, has a certain amount of "crosstalk" between the input and the output, which is more pronounced when using headphones. This makes the output audio (that is send to headphones) to be fed to the input only in certain cases, by a certain degree. Normally this is negligible, but if you use high gain sounds (like Metal or Lead..) then it becomes noticeable. We are aware of this behavior, and during all tests we found that in most cases this was not a big problem in regular use.

Unfortunately the headset circuitry in the iPhone/iPod/iPad is meant to be used for microphone headsets and not hiZ input, so there is no possibilities around this problem, but again, in most cases during all tests we found this quite negligible in regular use.

Developing a low-cost accessory that does what iRig is capable of doing, using the in-out circuit of the device in a different way than what it was originally designed for, has not been easy and it has been full of technological and engineering challenges. We have solved all the other challenges at software level to address other issues we found during the development, but this specific one was not addressable in any way and it does not prevent iRig usage in the vast majority of the cases.

New accessories are currently in development that (at an higher price point) will be able to address also this issue.

 
FAQ ID: 902

Make sure you are using the same version of AmpliTube. For example, if you purchased the add-ons in AmpliTube Free, and want to use them in AmpliTube Full, the add-ons will not transfer over.   

- Open AmpliTube
- Click on the "ADD GEAR" icon
- Click on "Restore Purchases" from the top of the list.
- Enter your Apple ID Password

All of the in-app purchases made within the app will be restored to your device, now ready to use!

 
FAQ ID: 927

 To retrieve your presets file from the current version of AmpliTube, do this:
  • Connect your device to your computer with the most recent version of iTunes.
  • Click on the device listed on the top of the screen. This will open a page with information about your iOS device.
  • Click on "Apps" from the top part of this screen. - Scroll down until you see the section for File Sharing.
  • You will see a column labeled "Apps" on the left side of the screen, and a column labeled "Documents" on the right side of the screen.
  • Click on "AmpliTube" from the Apps column. You will now see documents appear under the "Documents" column.
  • You will also see a file called "AmpliTube Presets.xml". Click on this file, and click on "Save To.." to save your presets.


To place the AmpliTube Presets into a new installation of AmpliTube, do the following:
  • Connect your device to your computer with the most recent version of iTunes.
  • Click on the device listed on the top of the screen. This will open a page with information about your iOS device.
  • Click on "Apps" from the top part of this screen. - Scroll down until you see the section for File Sharing.
  • You will see a column labeled "Apps" on the left side of the screen, and a column labeled "Documents" on the right side of the screen.
  • Click on "AmpliTube" from the Apps column. You will now see documents appear under the "Documents" column.
  • Drag your saved "AmpliTube Presets.xml" file into the "AmpliTube Documents" column.
  • Click "SYNC" from the bottom of the screen.
  • Open AmpliTube, and click on Presets. You should now see your previous presets available in AmpliTube.

 
FAQ ID: 1055

If you are using the Recorder the new Drums Module will be synchronized to the recorder.

If you do not want to hear the Drums Module, click on the DRUMS button. Click on MIX from the bottom left corner of the screen.

You will see the Volume Level for the Drums module as yellow bars around the center drum image. Click and drag the yellow bars indicator and drag it all the way down. This will silence the volume of the Drums Module.

 
FAQ ID: 1066

When the app first launches, it will ask you "[APP NAME HERE] Would Like to Access the Microphone". Selecting 'OK' will allow you to work as usual. This allows your app to access your connected audio interface or iRig device.

If you select 'Don't Allow', you will not be able to hear any audio when playing through your iRig 2, iRig HD 2, iRig Pro I/O, etc..

If 'Don't Allow' is selected and you hear no output, please see either of the following suggestions to correct this:

  1. Open your Settings app and tap on Privacy > Microphone. You will see various audio apps listed, tap the slider to the right of the app and tap it so it appears green in color. This will allow access to the microphone and audio will be heard again.
  2. This option involves settings enabling restrictions, which some users may not want to do. If you do not wish to enable restrictions on your device, please see option 1 above to resolve the problem.


Open your Settings app and tap on General > Restrictions > tap 'Enable Restrictions' > Microphone > tap 'Allow Changes'.

You will see various audio apps listed, tap the slider to the right of the app and tap it so it appears green in color. This will allow access to the microphone and audio will be heard again.

 
FAQ ID: 1081

Yes! From AmpliTube version 3.4 onwards, it is possible to share in-app purchases between your iOS devices as well as between the 5 main AmpliTube versions:

  • AmpliTube (for iPhone)
  • AmpliTube CS (for iPhone)
  • AmpliTube (for iPad)
  • AmpliTube CS (for iPad)
  • AmpliTube LE (for iPhone)*

*No longer available on iTunes...

In addition, if you have purchased any of the individual AmpliTube apps such as AmpliTube Fender (iPhone/iPad), AmpliTube Slash (iPhone/iPad), AmpliTube Orange (iPhone/iPad), and more, that gear can now be loaded into any of the 4 main AmpliTube apps listed above (AmpliTube LE no longer available). 

The sharing process uses iCloud to merge the in-app purchases, and syncs the apps to the merged in-app purchases. If you do not have an iCloud account, you will need to create one to proceed.

  1. Merge your in-app purchases onto iCloud

    • Log into iCloud on the device with the active in-app purchases you want to share.
    • Launch the AmpliTube version with the active in-app purchases you want to share.
    • Your in-app purchases are now merged onto iCloud.

  2. Sync AmpliTube to the merged in-app purchases*

    • Launch any AmpliTube version you want to retrieve in-app purchases into. This will sync this AmpliTube version's in-app purchases with iCloud's.
    • Your in-app purchases are now available in all the AmpliTube versions launched in the previous step.


Note: *If you want to retrieve the in-app purchases on another device, log into iCloud on that device with the same user account as in step 1 and proceed to step 2 on that device.

If this FAQ did not help get you started, please reach out to our support team here.

 
FAQ ID: 1109

It is not possible to transfer an app purchase or any in-app purchases between various versions of our apps on different platforms such as iOS (iPhone/iPad), Android (phones/tablets), or Mac/Windows computers.

For example, a purchase of the AmpliTube app for iPhone will not open access to the AmpliTube app in the Google Play Store or on your Mac/Windows computer.

Another example, a purchase of in-app content in the iGrand Piano app for Android will not transfer over to iGrand Piano for iPhone/iPad.


 
FAQ ID: 1185

Can I get my IK apps on both my iPad and iPhone?

Universal apps (Syntronik for example), which do not include separate versions for iPhone and iPad, can be downloaded on both your iPad and iPhone. To download these on both of your devices, just log into the same Apple ID on both of these devices. This Apple ID is where your purchases are stored. Once done, launch the app in question and restore your purchases using the Menu -> Store.

*When using apps which are not universal and include separate iPhone and iPad versions. We offer 'CS' , 'LE', or free versions to allow users to go between platforms. In this case, for compatible apps (like AmpliTube iOS) use iCloud to transfer your IAPs (In-app Purchases). See the FAQ here.

What if I change devices do I loose my apps?

No, apps will not be lost when changing iOS devices. These are linked to your Apple ID after purchase.

Some app in-app Purchases (IAP) can be shared from iPad to iPhone. This is done using iCloud. See the FAQ here.

*Apps which are offered for iPhone, but not iPad can be downloaded in the Apple App Store when filtering apps by 'iPhone apps'. Below is an Apple Support link which can help with this.

Check out the link below for more information from Apple Support.

https://support.apple.com/en-us/ht201272#apps

 
FAQ ID: 1225

AmpliTube for iOS projects and presets are stored using iTunes File-sharing. This will also be the case with VocaLive for iOS and SampleTank iOS.

Follow these steps to get your presets.

  1. Download and open iTunes
  2. Connect your iPad or iPhone with your IK app to your Mac/PC with iTunes loaded
  3. When asked, makes sure to “Trust” the Mac/PC being used on your iOS device
  4. Navigate to your iPad in iTunes
  5. Go to the File-Sharing section
  6. Use this section to save your Project folders and Preset folder to your Mac/PC
  7. Next, disconnect your iOS device and connect the device you wish to add these Projects or Presets too
  8. Go to the File-Sharing section
  9. Use this section to add your Project folders and Preset folder from your Mac/PC

 
FAQ ID: 1370

Click here for full details on iTunes File-sharing.

Follow these steps to get your presets.

  1. Download and open iTunes
  2. Connect your iPad or iPhone with your IK app to your Mac/PC with iTunes loaded
  3. When asked, makes sure to “Trust” the Mac/PC being used on your iOS device
  4. Navigate to your iPad in iTunes
  5. Go to the File-Sharing section
  6. Use this section to save your Project folders and Preset folder to your Mac/PC

 
FAQ ID: 1371

SPECIAL OFFERS7 THIS MONTH
x

We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audience is coming from. To find out more or to opt-out, please read our Cookie Policy. To learn more, please read our Privacy Policy.

Click below to consent to our use of cookies and other tracking technologies, make granular choices or deny your consent.

 

Accept All Manage Settings

Deny All

Loading...