Resolving error code 108

What does it mean?

The error code 108 is letting you know the path you're trying to download your files to, or the path you're trying to install your files to was not able to be accessed. This is typically due to a lack of space, permissions, or a missing path (for example a disconnected external drive).

What do I do?

Below are some steps to help get you working in the case that you hit this error.

1. Click the Cog Wheel (Gear Icon) in the upper right-hand corner and check to make sure your selected download path exists.
   1. If the path does not exist, please select a new path. The default path is inside Documents folder, inside the IK Multimedia folder, and a sub folder titled IK Product Manager.
   2. If the download path does exists, ensure it has enough space for the downloaded files.
2. From here, find the Installation path* and make sure it has enough space for the installed files. This is usually the main drive of your system (C:// or Mac HD). The system will need enough space for the download and install files.
3. Lastly, make sure you have permissions to read & write to both the Download and Install paths. On Mac, right-click a folder and click Get Info for this option. Scroll down to view Sharing & Permissions. Adjust Privilege levels to "Read & Write".

Extra help

To get your downloads outside of IK Product Manager, log into the IK Multimedia website and access your My Products area inside your User Area. The Past Releases section under each product will include the latest download.

*The Installation path can be found inside the application which uses your sound content (For example SampleTank 4, Pianoverse, or Syntronik 2). By default this is on the main drive of your machine, but this can be customized and this path is shown in the settings of each app which utilizes sound content.

 
FAQ ID: 1506